Chief Impact Officer

Reports to: CEO

FLSA Status: Exempt, Regular Full time

Salary: $85,000-$100,000, Generous benefits including vacation and sick leave, as well medical, dental, vision, and long-term disability for employees, and EAP

Our Mission:

Create and support one-to-one mentoring relationships that ignite the power and promise of youth.

Each employee at Big Brothers Big Sisters of Central Texas helps to extend the mission of the agency in particular ways as outlined in the position description.

About the Opportunity

Big Brothers Big Sisters of Central Texas seeks a Chief Impact Officer (CIO) who will collaborate with the Chief Executive Officer as part of the senior management team to establish a strategic vision and guiding philosophy that will inform short-term and long-term impact goals for Program service delivery. This is a strategic staff leadership position charged with evaluating and rebuilding the resources and organizational structure, program portfolio and partnership approach that will allow the organization to achieve and propel our mission. The CIO will work in a collaborative and inclusive capacity with other members of the executive staff to coordinate and execute the mission of BBBSCTX. The person in this role should be a catalyst with a vision who can create excitement combined with energy around the BBBSCTX programs and is persuasive, persistent, & determined in pursuit of the organization’s goals.

Key Priorities & Responsibilities

· Lead multiple departments towards achieving our mission through an integrated and strategic approach that results in measurable positive impact for all stakeholders, the department specifically and the organization generally.

· Align IT, training, program development, program delivery, outcomes measurement and monitoring to the work of strategy and implementation.

· Ensure decisions across Programs, Training & DEI are coordinated, aligned and designed to result in targeted outcomes, while working collaboratively with all other departments.

· Identify, demonstrate, and lead the interconnectedness between quality programming and operational excellence.

· Identify and lead execution of defined strategies that will lead to impact and attainment of long- and short-term agency goals, while regularly monitoring their progress.

· Provide oversight for internal processes within Programs, Training & DEI departments to ensure seamless and coordinated implementation for both internal and external stakeholders.

· Serve as a thought partner to the CEO and work as a member of the Executive Team to refine organizational strategy and goals ensuring the vision and mission are realized through innovation, clear prioritization, and high impact operational execution.

· Demonstrate consistent quality; set timelines and determine resources needed to achieve team goals and work collaboratively with staff to lead and improve program activities, cross functional teamwork and organizational learning.

· Track performance toward key agency goals and objectives in the Program, Training & DEI departments using qualitative and quantitative metrics.

· Oversee data analysis to continually monitor progress towards goal and adapt departmental actions to meet programmatic needs.

· Measure and communicate internally and externally our agency’s impact.

· Key external communicator regarding Program Models, Implementation, and Impact.

· Ensure that leading-edge research, field-based evidence, community insights and stakeholder input drive the design and implementation of all programs.

· Develop goals and deliverables for current/prospective programs and ensure all programmatic deliverables and commitments to participants, funders and other partners are met.

· Manage, enhance and maintain all program processes including accurate records within departments and in accordance with Agency and National Standards of Practice, including a. Appropriate screening and matching of volunteers, youth and families with a focus on child safety, and including professional communication with all interested parties, b. Excellent customer service, supervision and coaching of matches to encourage strong relationships, positive outcomes, and ensure child safety.

· Support and champion BBBSCTX’s JEDI (Justice, Equity, Diversity, and Inclusion) initiatives both internally and externally.

· Help cultivate an inclusive and innovative culture that empowers the Programs, IT, and Training & DEI team to identify and solve challenges.

Qualifications

· Minimum of 10-15 years of professional experience overall, with at least five to seven years of executive/senior leadership experience managing a complex program in a sophisticated organization with a reputation for quality and excellence.

· Management and supervisory experience in a non-profit environment, ideally in a youth-serving/human service environment preferred.

· High degree of experience with human resource and grants management.

· Ability to work with many diverse constituencies.

· The successful candidate will display a record of leadership and accomplishment with a proven track record with customer service deliverables.

· Proficiency with Microsoft Office applications especially Word, Excel, Outlook, and PowerPoint, and CRM (Salesforce preferred).

· Demonstrated experience in successfully working with a Board of Directors and/or committees.

· Multilingual abilities with English as one of the primary languages (preferred).

· The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills.

An ideal candidate will possess/have:

· Inspiring and successful team leader with passion and commitment to carry out BBBSCTX’s mission of igniting and affirming the potential of all youth, regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, gender expression, ideology, socioeconomic status, national origin, race or sexual orientation.

· A track record of effectively leading a performance-oriented, outcome-based program and staff.

· Developed strategic operational strategies that have taken a program or organization to the next stage of growth.

· Executive experience planning, prioritizing, multi-tasking, organizing and following through while remaining highly energetic and focused.

· Leadership expertise cultivating, hiring, and managing a high-performing team.

· Demonstrated effectiveness managing diverse stakeholders including but not limited to executives, employee groups, external vendors, and program participants.

· Excellent written and verbal communications along with presentation skills, while being a persuasive, credible, and polished communicator with excellent interpersonal and multidisciplinary project skills.

· Strong analytical skills and ability to translate metrics, research and trends into strategy.

· Proven influencing and relationship building.

Work Environment

· Routine office environment. This position is located in our Austin office.

· Hybrid work schedule as created to fit the needs of the role.

· Local and overnight travel may be required.

About Big Brothers Big Sisters of Central Texas

For over 50 years, Big Brothers Big Sisters of Central Texas (BBBSCTX) has transformed the lives of some of the most vulnerable children in our community through a proven youth development strategy: one-to-one mentoring. The mission of Big Brothers Big Sisters is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. The agency serves over 700 children and families from Travis, Hays and Williamson counties on an annual basis.

Location:

BBBSCTX

4800 Manor Rd. Bldg K, Austin, TX. 78723

For more information about BBBSCTX please visit BigMentoring.org

Equal Employment Opportunity

BBBS Central Texas is committed to the principle of equal employment opportunity for all qualified individuals. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

To Apply

Please submit a cover letter, resume and at least three professional references to kjeffries@bigmentoring.org with the subject line: BBBS CIO.

Posting will close at 5:00 PM (CST) Wednesday, July 24, 2024.

Employment with BBBS Central Texas is “at will,” meaning that either the employee or BBBS Central Texas may end the employment relationship at any time and with or without cause.

Job Type: Full-time

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Austin, TX 78723 (Required)

Ability to Relocate:

• Austin, TX 78723: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Austin, TX 78723