Job Description

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Seeking a motivated, adaptable, and organized individual with effective communication skills and an enthusiasm for professional growth and lifelong learning. Responsible for developing the knowledge and skills of team members in the Pre-Service Division, helping them reach their potential and contribute to retaining a quality workforce. Facilitate training initiatives in various means, including new hire and on-the-job training, that aligns with current and future business objectives and desired customer outcomes. Work collaboratively with others to identify training opportunities. Assist with the creation and maintenance of process documentation including workflows, training materials, and other resources. Assist with planning and implementation of new and enhanced technologies and business processes. 

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

Required Qualifications*

High school diploma or G.E.D; minimum of two (2) years in healthcare training or operational experience; successful completion of the Learning Liaison Program, strong communication and organizational skills; ability to work collaboratively in a team-focused environment; demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization?s expectations for exemplary customer service; computer literacy; technology skills mentioned above as remote job requirements. 

Desired Qualifications*

Experience in facilitating training initiatives; ability to manage multiple tasks; experience creating training materials for end users with direction; strong time management and self-directed work style; knowledge of group health plans, government health plans, automobile and workers compensation plans; knowledge of Michigan Medicine policies, procedures, regulatory requirements and information systems; Associate's or Bachelor's degree or equivalent experience and education.

Work Locations

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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